Your intelligent change leadership toolkit for the core banking transformation. 24/7 guidance, coaching and practical tools to help you lead yourself and others through change, aligned with Cumberland's values and kinder banking philosophy.
Welcome to your AI support hub for the New Cumberland transformation programme. These tools are designed to help managers, change agents and colleagues navigate the journey to our new core banking platform with clarity and confidence. Each tool draws on proven change leadership methodology, tailored to Cumberland's specific context, values and people.
Simply click on any active tool below to begin a conversation. The tools are here to complement your existing support, not replace it — think of them as an experienced guide available whenever you need one.
Three AI-powered tools to support you through the transformation
Your personal change leadership companion. Get real-time guidance on leading yourself and others through the New Cumberland transformation. Whether you're managing team anxiety, building engagement, navigating resistance or preparing for a difficult conversation, this coach draws on proven methodology tailored to Cumberland's values and culture.
Start CoachingCraft a compelling narrative for your team about what New Cumberland means and why it matters. This tool walks you through creating a "Start with Why" message that connects the transformation to Cumberland's purpose, helping you build genuine buy-in and engagement with your specific stakeholders.
Build Your VisionIdentify, understand and address resistance to change within your team or area. This diagnostic tool helps you distinguish between different types of resistance — whether rooted in fear, values, practical concerns or past experience — and develop targeted strategies to turn resistance into constructive engagement.
Diagnose NowAdditional tools in development for the programme
Understand where you or your team members are on the change transition curve and get tailored guidance on what people need at each stage. Includes suggested conversation approaches, things to avoid, and indicators of movement between stages.
In DevelopmentIdentify your stakeholder landscape for New Cumberland, map them onto a prioritisation grid and generate tailored communication strategies for each group. Understand who depends on you, who you depend on, and how to engage each effectively.
In DevelopmentDraft clear, compelling change communications for any audience. Whether it's a team briefing, an all-colleague email or a one-to-one conversation plan, this tool helps you structure your message using the right tone and content for your audience.
In DevelopmentAssess whether your area is ready for the next phase of New Cumberland. Score your readiness across eight dimensions of successful change and receive specific recommendations to close any gaps before go-live.
In DevelopmentPlan and track the reinforcement phase after go-live. Define specific continue, start and stop behaviours, set up post-change metrics, and flag early warning signs of regression to old ways of working on legacy systems.
In DevelopmentA dedicated AI companion for designated change champions across the branch network and head office. Get briefed on your role, prepare for common scenarios, practise coaching conversations and access quick reference guidance in the moment.
In DevelopmentKey context for the transformation
New Cumberland is our programme to replace the legacy core banking platform with TCS BaNCS, a modern, cloud-based solution. This will transform how we deliver mortgages, savings, current accounts and compliance across all 31 branches and digital channels, ensuring the Society is fit for the next 175 years.
Everything we do is guided by five core values: Customer Led, Straightforward, Responsible, Forward Thinking and Better Together. These tools are designed to help you lead change in a way that honours these values and our kinder banking philosophy throughout the transformation.
Each tool is a conversational AI that understands the New Cumberland context. Ask questions naturally, share your specific challenges, and receive tailored guidance. The tools work best when you're specific about your situation. You can return as often as you need — they're here for you 24/7.